Frequently Asked Questions
Everything you need to know about shopping with YOUKNOW. CLOTHING
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know what size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Model Stats' section for reference.
Do you restock sold-out items?
We often release limited-edition drops, but core essentials are restocked regularly. You can sign up for 'Back in Stock' email notifications on any specific product page to be the first to know.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
How should I care for my YOUKNOW. garments?
To maintain the quality of your clothing, we recommend washing items inside out in cold water and hanging them to dry. Avoid tumble drying to prevent shrinkage and preserve fabric integrity.